Job Details

POSITION OVERVIEWThis position is primarily responsible to evaluate, troubleshoot and repair our client's products and to provide technical support to the dental, surgical, and industrial service repair teams in providing excellence in customer repairs. To repair our client's dental and surgical handpieces, industrial products, and micro grinders and motors to service and quality specifications and to support the customer service and sales team in ensuring orders processed are completed to customer's satisfaction. *Please note that this is an hourly position.* ESSENTIAL DUTIES

• Develop thorough technical understanding for all equipment serviced in the repair department of all knowledge, skills, and experience relative to dental, industrial and/or medical products
• Estimaterepairsneededandprepare service quotes forproducts
• Adheretomeeting daily andweeklyproductivitygoals
• Followdocumentproceduresandworkinstructionsforeachdivision's products
• Evaluate,troubleshoot,andperformrepairsthat resultintheproductmeetingcurrentmanufacturerrequirementsandquality specifications
• Complete allassociateddocumentation relatedtorepairs
• Responsible forall dataentryincompliance withestablished standardsorproceduresincludingcostsandpartsusedinthe repair process
• Documentallfindingsand/orproductconcernsrelatedtoqualityandspecs
• Workwithinateamassistingothersasneeded
• Maintainaclean andsafeworkingenvironmentadheringtocompanypoliciesand safetycompliance including OSHA,ISO and FDA requirements
• Participateintheinvestigationofpotentiallyseriouscomplaints
• Participateinteamandstaffmeetings
• Mustbewillingtocrosstrainandtake on additionalresponsibilitiesasassignedincludingprovidingtechnicalcustomer support

QUALIFICATIONS & EXPERIENCE

• Highschoolorhighschoolequivalencydiploma
• Minimumof2yearsinatechnicalrepairrole orcomparabletechnicalenvironmentpreferred
• Mechanicalandelectricalunderstandingandknowledgepreferred
• Excellent organizationalandtimemanagementskills
• Abilitytoreadandcomprehendtechnicalinformation,i.e.servicemanuals,schematics,adjustmentprocedures
• Experiencewithdental,medical and/orindustrialproductspreferred
• Attentiontodetailisamust

PHYSICAL REQUIREMENTS

• Regularlyrequiredtosit;usehands,handle,orfeelobjects,toolsorcontrols;reachwithhandsandarms;andtalkor hear
• Specificvisionabilitiesrequiredbythisjob includeclosevision,distancevision,peripheralvision,depthperception,andthe ability to adjust focus
• Occasionally requiredto liftandcarryupto25lbspoundswithoutassistance
• Abletouseacomputer
• Havenormaleye/handmotorcoordinationandtheabilitytograspsmallobjects
• Possessanormalextendedreach
• Mustbeabletositforuptoeighthoursinaworkday
• Occasionally required to stand, walk, balance and stoop, kneel or crouch or crawl.

Featured Benefits:

• PTO, Medical, Dental, Vision, Short & Long-Term Disability, Life Insurance, 401k, Tuition Reimbursement

Hours: Monday-Friday, 8:30am-5:00pm Fully On-Site