Job Details

Maintenance Specialist Senior - One Call - Facilities Services - UTK

Position Number: 6112096
Location: Chattanooga, TN
Position Type: Facilities Management

Maintenance Specialist Senior - One Call - Facilities Services - UTK
Knoxville, TN, United States

Job Identification: 2397
Job Category: Facilities Services
Posting Date: 03/28/2025
Job Schedule: Full Time
Locations: 2040 Sutherland Avenue, Knoxville, TN, 37996, US

Job Description
The Senior Maintenance Specialist within the One Call unit repairs and performs maintenance on all mechanical/electrical within the envelope of buildings and perimeter. One Call is responsible for answering and reacting to customers' needs and concerns 24 hours a day, 365 days a year. This is a specialty group whose primary focus is customer service by answering the One Call phone in a professional manner, interpreting customer's needs, performing or facilitating necessary repairs with an excellent customer satisfaction outcome. This group performs any repairs required by customers to include lighting, ceilings, doors and hardware, restrooms, general plumbing, etc. The position requires the ability to follow all repairs through to completion including repairs that are performed by other Facilities Services units while maintaining contact with the customer keeping them informed of progress.

Responsibilities

Total responsibility for implementing One Call program: Answering One Call phone, responding in a professional assuring manner, gather all pertinent details and information, visually go to problem area, evaluate what repairs are necessary, make needed repairs or bring in assets required to do so.
Communicate with customers about status of their complaints or needs and notify them when situation is or will be resolved.
Cross train when involved with other Facilities Services disciplines.
Assist other Facilities Services units as needed in order to repair or service equipment in a timely manner.
Provide support with shutting down utilities (water, power and gas) and bringing them back on line.
Perform exterior lighting inspections at night and repair as possible.
Inspect campus buildings as time permits making repairs as needed or make lists of noted repair issues to turn in to Foreman.
Perform scheduled maintenance services in areas that require evening or night repairs to extend usability and time in operation.
Mentor and train new maintenance and One Call employees.
Work with UTPD and First Responders in the event of an emergency. Watch for well-being and safety of students, staff, facility and visitors.

Qualifications
Required Qualifications

Education: High school diploma or GED
Experience:
- Four (4) years of experience or an equivalent combination of trade school and experience. Experience may substitute for education on a year for year basis.
- Must be trained in electrical arc flash safety procedures and must be able to wear associated PPE.
Knowledge, Skills, Abilities:
- Must have the ability to accurately research needed procedures, parts and equipment for daily operation.
- Ability to accurately troubleshoot mechanical and electric control systems.
- Must have the skill to schedule timely completion of work orders and projects.
- Must have the ability to climb a ladder and/or work from a lift when height of task is over (6) feet high.
- Ability to use power tools.
- Applicant must have a working knowledge of materials, systems and code requirements related to maintenance of college facilities.

Work Location

University of Tennessee - Knoxville, TN Campus
This is an on-site position

Compensation and Benefits

UT market range: MR06
Anticipated Salary: $17.25 per hour ($35,880 annually)
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

About the Department

UT Facilities Services is responsible for the care and keeping of more than 300 facilities and utilities systems in and around Knoxville. As the University of Tennessee Knoxville's largest non-academic department, team members are responsible for facilities maintenance and repair, custodial needs, landscaping and lawncare, utility work, in-house and capital construction projects, facilities planning and design, environmental initiatives, pest control, campus event services, and facilities administration functions for both the flagship campus and the agricultural institute. The Facilities Services staff provides around-the-clock coverage to ensure students, staff, faculty, and fans have a consistent and positive experience every time they step foot on Rocky Top.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2397/?mode=location